FAQ

Frequently Asked Questions at Crab House on PIER 39

Can I make a reservation?

Yes! We take reservations for up to 6 guests. Please use our Yelp Reservations portal here or on crabhouse39.com. Please note we do not accept reservations over the phone.

If there are no reservations available at your desired time, please visit our host at the front door who will add you to our waitlist and text you when your table is ready. We save most tables for walk-in guests.

You can also add yourself to our Yelp online waitlist if you are nearby.

Can I dine with you if your reservations are full?

YES! We save most tables for walk-in guests. Please add your party to our Yelp online waitlist or visit our host at the front door to put your name down and we will text you when your table is ready.

Can I reserve a window table?

Unfortunately no, sorry. While we do our best to accommodate table requests, we do not guarantee them. If you would like a specific type of table there may be a wait until that table type is ready.

Do you have outdoor seating?

Yes we have some outdoor tables that are first-come first-served and cannot be reserved. Please note that our outdoor tables are only open on some days pending weather, temperature, and other factors. 

I made a reservation for 6 people but I have 8 people, can you change my reservation to 8?

No, sorry. We only accept online reservations for parties of 6 guests maximum. If you have more than 6 guests, please visit our host at the front door who will seat you at a table or add you to our waitlist and text you when your table is ready.

If you have more than 6 guests and would like to dine with us with more than 48 hours notice, please submit a large party inquiry on our group reservations page. 

Can I make a reservation for 7+ people?

We take reservations for parties of 7+ guests with more than 48 hour notice.  Please visit our group reservations page on our to submit your large-party inquiry. We are unable to take reservation requests for 7+ guests over the phone. 

For parties of 7+ guest reservations less than 48 hours in advance, please visit our host at the front door to be seated or we will put your name on our waitlist and text you when your table is ready.  

How long is the wait right now?

Please check and join our Yelp online waitlist or visit our host at the front door to get an accurate wait time for your party. We are not able to quote wait times over the phone.

Are you open on Christmas and other holidays?

Yes. We are open 365 days a year including all major holidays and we would love to have you in to celebrate! Please check Yelp, Google or call us for adjusted holiday hours but we do stay open for all holidays. 

Where are you located?

We are located near the entrance of PIER 39 in San Francisco. We are on the 2nd level, left-hand side as you walk onto the PIER, past Fog Harbor Fish House and past the California Welcome Center.

Where do I park for the 1-hour free parking validation?

We offer 1 hour of free parking validation (to guests that dine-in at our restaurant) in the PIER 39 Garage directly across Embarcadero Street right next to PIER 39. Please view the map on our website (below hours & location) for details on where the garage is located. Please let your server know you parked in the PIER 39 garage and they will give you a parking validation ticket to insert into the machine when you pay for your parking.

I’m running late for my reservation. Can you adjust my reservation?

Thank you for letting us know. We can only hold your reserved table for 10 minutes after your reservation time. If you miss your reservation, we will add you to the waitlist and seat you when a table becomes available. Please allow ample time for parking.

Can I be seated if my full party is not here yet?

Sorry, we only seat full parties. Thank you for understanding. Please let our host know when your full party has arrived.

Can I buy a gift card?

Yes! We sell gift cards online here. Gift cards are valid at all of our Simmons Family restaurants on PIER 39 and they never expire.

My friend is dining at your restaurant soon, can I buy their meal or send them a bottle?

That is so nice of you! We encourage you to purchase a gift card which is the easiest way to treat someone to special items during a meal with us.

How far in advance can I make a reservation?

We open reservations 90 days in advance online only. We do not take reservations over the phone. Please visit our reservation page here to make a reservation.

We take private party bookings far in advance. For private party inquiries, please submit your inquiry on our group reservations page.

It’s my birthday/anniversary, will you do something special?

Yes! Thank you for choosing our restaurant to celebrate your special occasion. Please let your server know what you are celebrating so we can send out a little something special to celebrate with you.

Is your restaurant dog friendly?

Unfortunately, dogs are not allowed inside the dining room.

Do you have a corkage fee?

Yes. Our corkage fee is $35 per 750ml bottle.

Do you have a cake-cutting fee?

We do not charge a cake-cutting fee for small parties. If you have a large party reservation please contact [email protected] to inquire about cake-cutting fees.

Do you offer to-go food?

No, we do not, sorry!

Do you offer delivery?

No, we do not, sorry!

Do you have vegetarian food?

We have a few vegetarian dishes. Please ask your server which dishes can be prepared vegetarian.

Do you have gluten-free menu items?

Yes. The dishes on our menu are marked with a “g” for dishes that CAN be prepared gluten-free. Please ask your server for more information.

Do I need to be vaccinated to dine inside?

No. All guests are welcome to dine inside regardless of vaccination status.

Are masks required?

No, masks are not required to dine at this time.

Is there an elevator?

There is a public PIER 39 elevator near the entrance of the PIER that takes you up to the 2nd level across the pier from Crab House. There is also an escalator moving staircase that takes you to the 2nd level a brief walk from our front door.

What is your dress code?

Shirts and shoes are required. There is a wide range of attire in our restaurant. Many guests visit us during a day of exploring San Francisco dressed casually in comfortable clothes, as well as guests very dressed up to celebrate special occasions.